Question 1

What metal is Eucalypse jewellery made with?

Accepted Answer

○ Eucalypse jewellery is made from hypoallergenic 316L stainless steel with optional gold plating.
 
○ This grade of stainless steel is suitable for sensitive ears and has a high resistance to rust, oxidation and discoloration.

Question 2

Is Eucalypse packaging environmentally friendly?

Accepted Answer

○ Yes, we are proud to package Eucalypse in biodegradable mailer bags.

○ We offer a choice of gift boxing or a minimal packaging option for those who do not want the extra packaging materials.

○ We are always looking for new ways to decrease our overall environmental impact; if you have any suggestions or ideas to help us improve please email us at hello@eucalypse.com - we'd love to hear from you!

Question 3

What are the shipping time frames and costs?

Accepted Answer

○ For up to date shipping and processing information please visit our Shipping Page here.

Question 4

How do I care for my jewellery?

Accepted Answer

○ Clean with cloth and warm water.

○ Avoid contact with chemicals such as chlorine, sunscreen, soaps, cosmetics and hairspray when possible.

○ Remove jewellery prior to swimming and showering.

Question 5

How do I place a custom order?

Accepted Answer

○ For all wedding orders & custom orders please email us at hello@eucalypse.com or fill out the form on our Get In Touch page.
 
○ We can preserve your custom flowers in gorgeous and meaningful jewellery.

Question 6

Do you accept returns or exchanges?

Accepted Answer

○ We don't accept returns, exchanges or cancellations.
 
○ Please contact us if you have any problems or questions about your order and we will be happy to assist.

Question 7

Will my product look exactly the same as the image?

Accepted Answer

○ Due to the nature of handcrafted jewellery and flowers, each piece is unique and may differ slightly in colour and design. 
 
○ Each piece will be handcrafted with care to ensure that you love your new jewellery.

Question 8

Is your site safe and secure?

Accepted Answer

○ Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

Question 9

What payment methods do you accept?

Accepted Answer

○ We accept Visa, MasterCard and PayPal.

Question 10

What if I have other inquiries?

Accepted Answer

○ We are here to help. If you still have questions or feedback, get in touch here and we will  get back to you as soon as we can.
 
○ If you are contacting us about an order, please include your name and order number if possible.

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Frequently Asked Questions